Service & Repair Terms

Factory SuperBike — Service & Repair Terms
Effective November 10, 2026

These terms apply to all service, repair, tuning, and transport work performed by Factory SuperBike. By leaving your vehicle with us, requesting that we transport your vehicle, or authorizing any work, you accept these terms.

1. Authorization of Work

No work beyond diagnosis begins until you authorize it. Authorization may be given verbally, in writing, by email, or by text message.

We confirm every authorization in writing, stating the service authorized and the dollar amount. That written confirmation is the record of what you approved.

Requesting that Factory SuperBike collect and transport your vehicle constitutes authorization to take possession of the vehicle and acceptance of the transport fee.

2. Diagnostic Charges

Our minimum diagnostic charge is $75.00. Visual inspections requiring no disassembly, measurement, or instrumentation — such as a brake pad inspection — are performed at no charge.

Diagnostic charges apply whether or not you proceed with the recommended repair. If a vehicle is disassembled for diagnosis and you decline the work, reassembly is billable at our standard labor rate.

3. Estimates and Additional Work

You receive a written estimate before work begins. You authorize Factory SuperBike to exceed that estimate by up to 10% without further approval.

If completing the job requires work beyond that 10%, or if additional necessary work is discovered, we stop and contact you. Work does not resume until you authorize the revised scope. Vehicles held pending your authorization are subject to the storage terms in Section 6.

4. Parts

Parts ordered for your vehicle are non-returnable once ordered. When you authorize a repair, you are responsible for the cost of the parts ordered for it, whether or not the work is ultimately completed. A change of mind after authorization does not release you from that cost.

A deposit may be required on special-order, custom, or non-returnable parts before they are ordered.

5. Customer-Supplied Parts

Parts supplied by the customer carry no warranty of any kind, express or implied, from Factory SuperBike. We are not liable for the failure of a customer-supplied part or for any damage resulting from that failure.

Labor is billable in full if a customer-supplied part is incorrect, defective, or does not fit, including labor required to remove and reinstall it.

6. Storage Fees

Storage accrues at $75.00 per day, per vehicle, including weekends and holidays, under any of the following:

(a) Vehicle dropped off, work not authorized. You have 10 calendar days from the date we send your work order to authorize the recommended service. If it is not authorized within that period, storage begins on day 11.

(b) Vehicle collected by Factory SuperBike, transport fee unpaid. The transport fee is due on collection. You have 10 calendar days from the collection date to pay it. If it remains unpaid, storage begins on day 11.

(c) Work complete, vehicle not collected. When your service is complete we notify you at the contact information on your work order. You have 10 calendar days from that notice to pay your balance in full and collect your vehicle. Storage begins on day 11.

Failure to respond does not pause any of these clocks. If you do not reply to our notice, do not approve or decline an estimate, or do not pay, storage begins on day 11.

Storage does not accrue on any day your vehicle is held solely because Factory SuperBike is awaiting parts or has work in progress.

Maximum accrual. Storage charges stop accruing at $5,000.00 per vehicle. Reaching that cap does not release the vehicle or reduce the amount owed.

Vehicles are released only when the repair balance, transport fees, and all accrued storage charges are paid in full.

7. Payment

Payment is due in full upon completion of work and before release of the vehicle. A valid payment method on file is required at intake, and you authorize Factory SuperBike to charge that payment method for authorized repair charges, transport fees, and accrued storage.

We do not accept personal checks. Disputing or reversing a charge after you have authorized the work does not release your vehicle and does not extinguish our lien.

8. Lien and Unclaimed Vehicles

Factory SuperBike holds a possessory lien on any vehicle in our custody for unpaid repair, parts, transport, and storage charges, and may retain the vehicle until those charges are paid in full.

Vehicles that remain unclaimed and unpaid are subject to foreclosure and sale under A.R.S. §§ 33-1022 and 33-1023 for Arizona customers, and O.R.S. §§ 87.152 through 87.206 for Oregon customers, following the written notice and publication requirements of those statutes. Proceeds are applied to the amounts owed, and any surplus is handled as the applicable statute directs.

9. Vehicle Condition, Casualty, and Limitation of Liability

Vehicle condition, mileage, and any existing damage are documented at intake. Please review and confirm that record when you leave your vehicle.

Factory SuperBike is not liable for loss of or damage to any vehicle, part, or property resulting from fire, flood, storm, hail, wind, lightning, earthquake, theft, vandalism, civil disturbance, or any other casualty, natural disaster, or event outside our reasonable control. Customers are responsible for maintaining their own insurance coverage on vehicles left in our care.

We are not responsible for personal items, electronics, luggage, or accessories left on or in a vehicle. Except as prohibited by law, our total liability for any claim is limited to the amount you paid for the service giving rise to the claim.

10. Subcontracted Work

We may subcontract specialized work — machine work, powder coating, wheel service, and similar — to qualified outside vendors.

11. Governing Law

Work performed for customers residing in Arizona is governed by Arizona law, with venue in Maricopa County. Work performed for customers residing in Oregon is governed by Oregon law, with venue in the county of our Oregon facility.

12. Acceptance

Leaving your vehicle with Factory SuperBike, requesting that we transport your vehicle, or authorizing any work constitutes acceptance of these terms.

Questions about these terms: admin@factorysuperbike.com