Return Policy on all items from Factory Superbike.
We want you to be happy with your purchase, but we understand that sometimes things don’t go as planned. If you need to return an item, please follow these steps:
- Contact us within 30 days of purchase to request a return authorization via e-mail.
- Pack the item in its original packaging, if possible.
- Include a copy of your receipt and your contact information explaining why you are returning the item.
- Write your return address on the outside of the package.
- Ship the package to the following address:
Factory Superbike Returns
61141 S. hwy 97, suite 502 Bend, OR 97702
We will inspect all returned items for signs of use or damage. If the item is in new, unused condition, we will issue a full refund, minus any return shipping costs. If the item is damaged or shows signs of use, we may issue a partial refund or no refund at all.
Please note the following exceptions to our return policy:
- Custom-made items are not returnable.
- 3D-printed items are not returnable.
- Variable velocity stacks are not returnable.
- Any items that are damaged due to installation are not returnable.
- We will charge you for any fees that we incur, such as return shipping costs or credit card processing fees.
We appreciate your understanding and cooperation.